My Compaq V2000 had to be repaired (i.e. have its hard drive replaced) in August just before I left for Ottawa. I figured that would be fine for a while, but three weeks after arriving in Ottawa Windows wouldn't start. So I took the laptop once again back to Staples, where I have a warranty, to get it fixed. I took it in on the 19th of September, and I'm still waiting. I finally went in, and they said that it was shipped on the 20th of September to HP to have
it fixed and that I'd have to call HP to check on the status.
I tried calling last Friday, and my call was dropped twice. The first time I actually talked to someone, after battling for several minutes with the voice automated system, who transferred my call. After a minute of music it was dropped with the annoyingly familiar 'beep beep beep' noise.
Anyway, I called HP yesterday to try again. A few friends suggesting pressing the '0' key to avoid the voice automated mess. I pressed '0' a whole bunch of times, but an annoying automated female voice replied calmly "I can understand when you speak; you don't need to press numbers".
Ugh. Then she says something like "to help us better serve you, please say 'home, work, or business'."
"Sorry, I don't seem to understand you. Let's try this again. Please say 'home, work, or business'." WHAT?! I thought she just said she could understand me and I didn't need to have to press buttons!
"Just give me an operator."
"Sorry, I don't seem to understand you. Please wait while I transfer you to an operator." Finally.
Music. Then I'm finally talking to a human.
After giving my phone number, product number, ticket number, computer model, name, address, and waiting ages while they try to find the product, the guy says that they haven't done anything with the computer.
"What do you mean that nothing has been done? I sent in the computer on the 20th of September, that's a month ago. Can you please tell me more about what you've done with it and when I can expect to get it fixed?"
"I can't give you that information. I'll transfer you to the Status Department."
More music, more waiting. Then my call gets transferred to India. The lady could hardly understand me, and the connection was awful.
"Hello sir, how can I help you?"
I go through the whole thing again, but this time she can't seem to find the computer! "Kindly wait 2 or 3 minute Sir."
Finally she figures out what's going on and tells me that it hasn't been fixed yet. "What do you mean that nothing has been done? I sent in the computer on the 20th of September, that's a month ago. Can you please tell me more about what you've done with it and when I can expect to get it fixed?" I feel like a parrot.
"Kindly wait 2 or 3 minute Sir." Crackling noises and what I think is Hindi in the background.
"Sorry Sir, I will put in a work order to fix the computer right away."
-OK, so isn't that why I sent the laptop to HP, to have it fixed? Are they now doing a storage system where if you go on vacation they'll hold onto your computer for the fun of it?! If the laptop has been sent in a month earlier for repair, why is the repair order just being made now?
"Well can you at least tell me when it'll be fixed."
"Kindly wait 1 or 2 minute Sir." Crackling noise.
"Hello Sir, maybe the maximum time is 7 or 9 day plus shipping, unless there is a backlog."
"Well can you tell me if there's a backlog?" I asked trying not to sound frustrated.
"Yes, I can find out if there's a backlog. Kindly wait 1 or 2 minute Sir." Crackling noise. "There is no backlog of the parts."
"Well I need the computer to do work, and this will take 6 or 7 weeks, so I'd appreciate it if you can do this as fast as possible."
"Thank you Sir for calling HP. Please have a nice day. If you have any questions you can look at the website www.hp. (long pause, while she's trying to figure out which country I'm in) ca"
Ugh. So now I have to wait another 2 or 3 weeks before I get my laptop back for the second time since August from HP Repair. Hopefully it will last longer than 3 weeks this time before it crashes again!