I finally got my laptop back. It took long enough. Turns out that HP sent my computer to Concord (somewhere near Toronto?). That city didn't know why they got my laptop, so they shipped it back to HP. Then HP finally figured out what was happening and sent it to Ottawa... Way to go HP!
They reinstalled the operating system, so all the data on my computer was lost and they didn't back anything up. Luckily I had been taking my notes by hand before the laptop crashed (for a 2nd time in a year), so I didn't lose anything too important.
I still would recommend that you DO NOT buy an HP or a computer for Staples.