Really Bad HP Customer Service...
In my continuing struggle to find out what's happened with my laptop at HP (and get it back!), I haven't found out anything except that they've got really bad customer service.
I called the Canadian number (important to note) again on Wednesday to see what was happening, and where my computer was. I of course got booted around to a bunch of different people, and eventually talked to Kumar. He couldn't help me, and transfered me to some box-store/HP liason lady who was supposed to be able to find my computer in the system. Obviously Kumar didn't know that I was calling from Canada (despite me calling a Canadian number and being offered service in English or French), because he connected me to a lady in the US. After giving her all my info, computer info, store info, etc., she couldn't find my computer in the system. Nothing! I was getting a bit nervous. After 10 minutes of trying every number, product code, and phone number, she asked for my ZIP code. I gave her my postal code. "Your ZIP code sir." "Ah, I'm in Canada." "Well I'm in the States. Sorry sir, but I can't help you. You'll have to call the Canada support number."
Back to square one!
When I called the number "all of our agents are [of course] busy", but I could leave a message and they would respond in 24 hours. I decided it best to hold and wait for an actual person. It's not like I didn't have to write a 10-page paper about medical negligence for the next day on a borrowed computer or anything.
10 minutes of elevator music later and no operator. The system decided automatically to put me through to voice mail where I left an unhappy message with my product details and phone number. The machine said they would respond in 24 hours. It's been 4 days now...
So I went to Staples on the weekend, where I bought the laptop and a 3-year warranty, to see if they could help. The manager photocopied my details, and said she would have the tech department email HP.